Project Manager eCOA

Signant Health

Signant Health

Posted on Tuesday, April 30, 2024

Project Manager eCOA

Chile Req #2738
Saturday, April 27, 2024

(This is a remote role located in Santiago, Chile)

Want to do the Best Work of Your Life?

Signant Health is a global evidence-generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations, and reimagining the path to proof.

Working at Signant Health puts you in the heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry.

Our Smart Signals software platform is the market-leading eCOA (Electronic Clinical Outcome Assessment) solution for clinical trials. Patients, clinicians, and caregivers worldwide use this platform daily to report outcomes in clinical trials using mobile devices and personal computers. This is an exciting learning opportunity and rewarding professional development in a high-growth industry.

Where do you fit in?

As a Project Manager, you will be responsible for the planning, execution, and completion of projects considering budget, timelines, resources, and task management. The team member in this role will communicate in a transparent and timely manner with the assigned Signant clients and internal stakeholders.

A Signant Project Manager is expected to manage project risks and ensure timely resolution while reporting on project status with the appropriate internal team members and external clients or vendors. This position also contributes to the implementation of company-wide process improvements to ensure effective and efficient project delivery. This role requires an effective leader who excels in problem-solving, possesses a strong ability to motivate a result-oriented team, and can build trust-based relationships with Signant Health’s clients.

As part of our team, your main responsibilities will be:

  • Manage and lead the initial project delivery tasks, including, but not limited to, the software development lifecycle (SDLC) of Simple to Medium complexity studies.
  • Ensure project systems are built and released per client expectations, including leading the project system change control process.
  • Support the implementation of complex, multi-product projects as needed.
  • Review, approve, and maintain the project, corporate systems, and documentation in accordance with established timelines, budgets, quality standards, and/or contractual requirements..
  • Handle client escalations independently and work with internal and client teams to resolve them. Escalate as appropriate in a timely manner.
  • Responsible for quality of communication with client - cadence, content, and audience. Serves as the primary contact for customers on assigned projects.
  • Accountable for the financial health of the assigned projects. This can include vendor services, licensing, payments, invoicing, devices, resource assignments, and vendor management activities.
  • Collaborate with other functional areas for project delivery to ensure timelines and client expectations are within budget.
  • Responsible for identification and documentation of Incident Reports with the Quality Management group. (Inclusive of Client Notification and Closure)
  • Responsible for reporting project status updates.

Key Accountabilities:

  • Recognize the importance of and create a culture of process improvement, focusing on streamlining our processes, adding value to our business, and meeting client needs.
  • Responsible for compliance with Company Procedures in support of client deliverables.
  • Recognize, exemplify, and adhere to the company values that center around our commitment to People, Clients, and performance.

You’ll need to bring:

  • Background in Pharmaceutical, Medical Education, and/or CRO
  • Experience in clinical trials/pharmaceutical industry/life sciences
  • Bachelor’s degree or equivalent or relevant experience
  • Must be able to communicate and engage effectively with all levels of the organization and have excellent written and spoken English skills
  • Understanding of the software development life cycle and the specification and configuration of software products
  • Able to multi-task and work with multiple team members
  • Must have excellent time management, communication (oral and written), and organizational skills
  • Must be detail and first-time quality delivery, orientated
  • Must have solid MS Office Suite experience – Word, Excel, MS Project, PowerPoint
  • Ability and experience in direct project activities and ensuring customer satisfaction while understanding and adhering to the study budget
  • Must be comfortable speaking in front of diversified and/or large audiences
  • Must have experience in a Project Management role OR equivalent
  • Must show initiative and be able to work independently as needed

We’d be thrilled to hear that you also have:

  • Ability to travel for business trips (overnight business trips could be expected quarterly)
  • PMP or equivalent certificate.

And finally, here are the ways of working that will help you succeed at Signant:

  • You enjoy problem-solving and have a constructive can-do attitude.
  • You’re motivated by working in a fast-growing global company.
  • You have great communication skills in English, both spoken and written, and can articulate technical details succinctly.

Does this sound like something you’d like to explore? Then we’d love to hear from you!

Please apply below.
We review and respond to every application, keep an eye on your inbox for our reply.

Please note that Signant does not accept unsolicited resumes from third party vendors.


At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Other details

  • Job Family Operations - GPM
  • Job Function TMP-External Project/Program Management
  • Pay Type Salary
  • Employment Indicator Regular
  • Travel Required Yes
  • Travel % 10