Based in Sandwhich, Kent Office

Working at Signant Health puts you at the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We’re radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers.

Responsible for internal and external customer satisfaction by leading the team to ensure electronic devices for shipment are processed on time, accurately configured, picked and shipped to client sites managing clinical trials.

KEY ACCOUNTABILITIES

• Manage workload within the team to ensure customer expected ship by dates are achieved
• Ensure devices are picked, configured and shipped accurately
• Identify root causes of errors and drive continuous improvement throughout the business
• Management of vendors as directed
• Lead continual improvement within the Fulfilment Team operation
• Promote continual improvement within the Configuration Centre
• Monitor and run daily configuration team activities and operate within Service Level Agreements and agreed KPIs
• Other responsibilities as required

DECISION MAKING AND INFLUENCE

• The individual is responsible for ensuring the Sales Orders are completed accurately and on time
• They will have influence on the financial accountancy of the business by ensuring good stock handling practices.
• They will lead good practice and ensure customer expectations are met, if not exceeded
• They will have limited direct Client contact, however; will be expected to be a source of information and expertise to provide best practice guidance
• KNOWLEDGE, SKILLS & ATTRIBUTES
• Adherence to site Health & Safety
• Accurate data entry and computer skills
• Excellent written and verbal communication skills
• Excellent organization skills with the ability to prioritize
• Must be able to deal effectively with all levels of the organization
• Must be a team-oriented person with a “can do” attitude.
• Experience of working within a pharmaceutical environment

Desirable

• IATA Certified
• Experience of Inventory / Warehouse Management or electronic device configuration
• Interest in electronic devices or software
• Bachelors Degree or equivalent
• Previous people leadership experience

ROLE DIMENSIONS

Direct Reports: Up to 20