Desktop Support Specialist Consultant

SAGE Therapeutics

SAGE Therapeutics

Customer Service
Cambridge, MA, USA
Posted on Saturday, November 18, 2023

General Scope and Summary

SAGE is looking for a talented and dedicated individual to perform day-to-day activities in support of desktop computer systems, software, and peripherals, including equipment installation, operation, and problem resolution. This individual is also responsible for administration and operation of web-based resources, assisting with onboarding processes, assisting with asset management, and related administrative tasks. This position will be primarily onsite, with the ability to work from home on occasion.

Roles and Responsibilities

  • Assist in providing Help Desk services to users, including call ticket processing, service dispatch, and PC troubleshooting for local and remote users.

  • Assist in special projects, such as assisting in major installations of new equipment, testing applications, implementing system software changes, selecting and evaluating software tools, etc.

  • Be responsible for administration of equipment inventory and proper maintenance of tools, test equipment, department desktop systems, and other hardware and software as assigned.

  • In concert with the Department Manager and other staff members, maintain equipment lists, service call database, and perform other administrative tasks as required.

  • Administer web-based user applications, including new user set-up, security changes, and other tasks as required.

  • Assist in obtaining contract signatures and generating purchase orders.

  • Perform other related duties as assigned.

Experience, Education and Specialized Knowledge and Skills

Must thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful, and efficient. Must have excellent interpersonal skills, the ability to develop important relationships with key stakeholders, and the ability to identify issues and raise to key stakeholders in order to develop relevant and realistic plans, programs, and recommendations.

Basic Qualifications

  • High School diploma, or vocational training in a related technical field.

Preferred Qualifications

  • College degree preferred.

  • Must be able to work independently on complex tasks which require analysis and action.

  • Fast-paced office environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence.

  • Demands during peak times may require work hours outside of normal working hours.

  • Experience working with all levels of management and consulting with key business stakeholders. An ability to influence for greater outcomes.

  • Strong team player that has a customer service approach and is solution-oriented.

  • Attention to detail and the ability to work individually, within a multi-disciplinary team, as well as with external partners and vendors.

  • Possesses strong written and verbal communication skills.

  • Embrace our core values: Put People First, Improve Lives, Cultivate Curiosity, Do Right, and Forge New Pathways.

  • Excitement about the vision and mission of Sage.

Employment Type:

Contingent Worker

Number of Openings:


Job ID:


#Biotechnology #Careers #ThisIsSage

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

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Pay Transparency Nondiscrimination

We value our relationships with professional recruitment firms. To protect the interests of all parties, and given the large volume of inquiries received from third-party placement agencies, we are not able to respond to all agency inquiries. We do not accept unsolicited resumes from any source other than directly from candidates for current or future positions. Submission of unsolicited resumes in advance of a signed agreement between our company and a placement agency does not create an implied obligation and, if an unsolicited candidate represented by a placement agency is hired, we are not obligated to pay a fee. Only approved recruitment firms will be allowed to provide services to Sage Therapeutics, Inc.