Specialist, Quality Control Operations

Hims & Hers

Hims & Hers

Operations, Quality Assurance
New Albany, OH, USA
Posted on Wednesday, June 12, 2024

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

​​About the Role:

Hims & Hers is seeking an experienced Quality Control Operations Specialist to join our Quality Unit. The position of Quality Control Operations Specialist will focus on driving continuous improvement efforts that benefit and delight the Hims customer. We are looking for a highly motivated individual to help support and report to the Senior Manager Quality Operations. The Quality Control Operations Specialist role is responsible for the inspecting and/or testing of product(s) before, during and after manufacturing process(es) to ensure products align with company and regulatory standards, as well as other processes necessary to quality operations. The position performs and leads activities “on the floor” in support of dispositioning product and/or raw materials while ensuring compliance with Quality Assurance (QA) policies and procedures, USP, SOPs, and where applicable cGMP.

Location and shift:

This position is located in Albany, OH. You must work onsite Monday-Friday.

The shift is 9:00am -5:00pm EST

You Will:

  • Perform in process and post production quality checks, including testing, assessing and dispositioning products in the production suites (“shop floor”) to ensure product acceptability.
  • Provide reports and trending data to QA management
  • Support departments in reporting, handling and escalation of investigations
  • Support external manufacturer non-conformance investigations to improve Hims Quality processes.
  • Manage Hims Product Retains and inspections
  • Support change control system to provide improvement solutions
  • Support quality processes in the pharmacy – including testing inspections, verification of pH meters and scales, non-conformance/deviation/complaint investigations, implement corrective action activities, training activities, etc.
  • Document & review of records: SOP generation, batch record review, COA acceptance, USP monographs, etc.
  • Detect training needs, provide reports to Site Manager to ensure compliance with quality standards
  • Assist with incoming raw material inspections: Implement procedures of sampling (where applicable) and guidelines for collection, testing, and reporting quality data
  • Assist with drafting SOPs to follow internal policies, USP and other applicable regulatory guidelines
  • Ensures compliance with USP <795> and <800> cleaning standards
  • Assist in audit activities with all appropriate third party audits & internal audits as required to ensure compliance.

You Have:

  • B.S. in chemistry, biology, quality management, engineering, or related discipline preferred plus 1-2 years experience in the area of quality assurance/control, process engineering, and/or product formulation
  • Working knowledge of USP-NF standards <795>, <797>, <800> including monographs
  • Experience in cGMP or regulated environment with knowledge of FDA 21 CFR 820 a plus
  • Excellent interpersonal skills and communication skills (verbal and written)
  • Solid understanding of product testing including understanding best practices for testing product against defined specifications
  • Ability to multi-task and work independently. Highly motivated self-starter.
  • Solid computer skills with Word, Excel, Visio, PowerPoint, and Outlook. MRP,
  • Excellent skills in decision making, data collection and analysis, organizing and planning.
  • Working knowledge and application of statistical analysis including probability and trend analysis
  • Knowledge and experience in technical writing
  • Knowledge and experience in Auditing
  • Some travel may be required

Our Benefits (there are more but here are some highlights):

  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • Employee discounts on hims & hers & Apostrophe online products
  • 401k benefits with employer matching contribution
  • Offsite team retreats

Conditions of Employment:

  • This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
  • This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
  • Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
  • Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.

The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.

Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!

An estimate of the current salary range for US-based employees is
$70,000$80,000 USD

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@forhims.com. Please do not send resumes to this email address.

For our California-based applicants – Please see our California Employment Candidate Privacy Policy to learn more about how we collect, use, retain, and disclose Personal Information.