Medical Assistant Lead
About Crossover Health
Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations.
Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient.
Handle inventory, orders, and replenish medical supplies and materials.
Administer medications, including injections in scope of practice.
Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication
Manages Support Staff schedule and appropriateness of appointments. Takes initiative to contact patients when needed and demonstrate knowledge of when to consult with a provider
Manages population health programs and clinic outreach initiatives
Serves as a resource to other nurses and the care team, and participate in the training and on-boarding of new support staff team members
Assists in performing Quality and Compliance checks required on a daily, weekly and monthly basis
Contributes to reporting requirements related to incident reporting and compliance
Performs other duties as assigned
Graduate of an accredited medical assistant or surgical technician program
Minimum of 2 years comparable clinical back office medical assistant experience.
Current CNA, MA, LVN, or LPN license in the state you are practicing
Active BLS (Basic Life Support) certification required.
Excellent computer skills and familiarity with Microsoft products.
Reading, writing, and excellent oral proficiency in the English language.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability and initiative.
Proven organizational skills, great interpersonal skills, and ability to work as a key team member.
Comfort and efficiency with multi-tasking, issue resolution, and conflict management.
Leadership skills and experience working in a collaborative team environment
Physical Job Requirements
May require standing, walking and sitting for extended amounts of time.
Occasionally lift and carry items weighing up to 50 lbs.
Manual and finger dexterity and hand-eye coordination
Includes full range of body motion including potential of handling and lifting patients.
Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members.
Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at email@example.com.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.#LI-Onsite