About Crossover Health
Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.
Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.
Demonstrates a commitment to quality, delivering uncompromised service and outcomes.
Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.
Partners with Account Management to execute on-site engagement events including coordination of staffing and gathering supplies
Participates in planning for on-site engagement events
Engages prospective members during on-site engagement events by providing information about Crossover Health services and assists with account activation and setting up appointments
Assists with assigned projects and special provider or patient requests.
Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.
Processes transactions required to begin or complete the visit.
Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.
Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.
Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.
Performs other duties as assigned
Bachelor’s degree or equivalent experience
1 year of experience in customer service position
Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP.
Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment
Proven organizational skills
High level of ownership, accountability and initiative
Experience with multitasking, issue resolution, and conflict management
Experience in a health care service delivery environment
BLS (Basic Life Support) certification
Physical Job Requirements
Requires standing, walking and sitting for extended periods of time
Occasionally required to lift and carry items weighing up to 50 lbs
Manual and finger dexterity and hand-eye coordination
Requires corrected vision, hearing and speech within normal ranges
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.#LI-Onsite