Engagement Host

Crossover Health

Crossover Health

San Bernardino, CA, USA
Posted on Wednesday, November 22, 2023

About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary

The Engagement Host role is at the forefront of providing an exceptional member service experience. As an important member of our clinic team, the Host assists members with checking in and demonstrates an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. The Engagement Host will partner with the Account Management team to assist with on-site engagement events. This role facilitates the member’s experience throughout our health center.

Job Responsibilities

  • Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.

  • Demonstrates a commitment to quality, delivering uncompromised service and outcomes.

  • Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.

  • Partners with Account Management to execute on-site engagement events including coordination of staffing and gathering supplies

  • Participates in planning for on-site engagement events

  • Engages prospective members during on-site engagement events by providing information about Crossover Health services and assists with account activation and setting up appointments

  • Assists with assigned projects and special provider or patient requests.

  • Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.

  • Processes transactions required to begin or complete the visit.

  • Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.

  • Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.

  • Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.

  • Performs other duties as assigned

Required Qualifications

  • Bachelor’s degree or equivalent experience

  • 1 year of experience in customer service position

Preferred Qualifications

  • Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP.

  • Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment

  • Proven organizational skills

  • High level of ownership, accountability and initiative

  • Experience with multitasking, issue resolution, and conflict management

  • Experience in a health care service delivery environment

  • BLS (Basic Life Support) certification

Physical Job Requirements

  • Requires standing, walking and sitting for extended periods of time

  • Occasionally required to lift and carry items weighing up to 50 lbs

  • Manual and finger dexterity and hand-eye coordination

  • Requires corrected vision, hearing and speech within normal ranges

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.