Associate Director, Global Medical Information

Ascendis Pharma

Ascendis Pharma

2900 Hellerup, Denmark
Posted on Thursday, May 2, 2024

You are passionate about changing the lives of people living with rare diseases?

Do you have experience within Medical Information?

If so, now is your chance to join Ascendis Pharma as our new Associate Director in Global Medical Information.

Ascendis Pharma is a fast-growing biopharmaceutical company with locations in Denmark, Germany, the United States, UK, Italy, Spain and France.

We are applying our TransCon technology to build a leading, fully integrated biopharmaceutical company focused on making a meaningful difference in patients’ lives. Guided by our core values of patients, science, and passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs. Today, we have a growing pipeline of prodrug therapies in development, each designed to be a best-in-class therapy.

We are seeking a passionate Associate Director to join the Global Medical Information team. As a key member of the team, you will play a crucial role in establishing and managing medical information call center operations in Copenhagen and generating standard and customized Medical Information content to fulfill unsolicited Medical Information requests from both healthcare professionals (HCPs) and non-HCPs for Ascendis products.

This is an exciting opportunity to work in a fast-paced environment, collaborate with cross-functional, global teams working together to achieve extraordinary results.

You will be joining the Global Medical Information team consisting of 3 colleagues, and report directly to the Director of Global Medical Information, who is based in Palo Alto, U.S. You will be based in Copenhagen, Denmark.

Your key responsibilities will be:

  • Serves as the subject matter expert for Medical Information for assigned therapeutic areas and/or products.
  • Drive Ascendis’ EU Medical Information Call Center expansion by establishing, launching and overseeing operations; training of Call Center staff on Medical Information content and procedures.
  • Regularly monitors the quality and accuracy of responses provided by the Call Center and identifies necessary corrective actions or training required to ensure compliance with regional and local regulations as well as internally relevant SOPs; Provides support to the wider Ascendis business with the handling of complex inquiries escalated by the Call Center and field-based personnel.
  • Continuous monitoring of inquiry trends to identify unmet content needs and ensure appropriate content strategy and communication to the wider Ascendis organization.
  • Responsible for the localization, update/maintenance, and delivery of Medical Information content for assigned therapeutic areas and/or products, ensuring materials are aligned with the needs of the regions/countries and consistent with global Medical Affairs content.
  • Supports key scientific conventions/congresses through the creation of medical booth assets, participation in meeting's preparation or post-congress involvement with cross-functional teams, staffing of Medical Affairs booths during congresses, and generation of booth metrics reports.
  • Leads mitigation tactics related to the day-to-day operations, proposes recommendations and drives implementation of required changes, new processes, etc.; Provides insights from a Medical Information perspective on the development and revision of SOPs, implementation guidelines (IGs), and Work Instructions (WIs), as necessary; ensures audit readiness at all times to GxP standards.

Qualifications and Skills:

You hold a relevant academic degree – preferably a master’s degree or Ph.D. from a Health education field – and +5 years of experience in Medical Information, Medical Affairs, or comparable medical information experience.

Furthermore, you have:

  • Advanced skills at critically evaluating literature and at writing/summarizing clinical and scientific data.
  • Proficiency with computer and software applications (i.e., Microsoft office), experience with MI systems used for information requests and content management, and skilled at utilizing medical literature and drug information databases.

Key competencies:

You are a strong team player, analytical, and have a can-do attitude.

You possess an entrepreneurial mindset and can thrive in an informal, open environment where innovation and change are key.

To succeed in this role, we also expect you to be very independent, flexible, and self-motivated as you will be based in Copenhagen while your manager and closest team members are working in U.S. and Germany.

Travel: 25 - 30 days per year.

Office: Hellerup, Denmark

Apply now.

Applications will be evaluated when received, so please apply as soon as possible.

All applications must be submitted in English and are treated confidentially.

For more details about the position or the company, please contact Reyn Ono, Director of Global Medical Information, via or visit out website