Sr Customer Account Specialist (NE - Massachusetts or Connecticut)

Aimmune Therapeutics

Aimmune Therapeutics

Customer Service, Sales & Business Development
Boston, MA, USA
Posted on Saturday, June 29, 2024

Foods people love. Brands people trust. And a career that nourishes your future like no other.

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

This position is not eligible for Visa Sponsorship.

The Sr. Customer Account Specialist is directly responsible for calling on the key indirect groups supporting the Neighborhood Grocers account team. This is a unique opportunity to be the contact for assigned customer(s) and category(ies) in order to drive category growth and achieve annual sales and commercial spend targets.

Location: The ideal candidate will be located in Massachusetts or Connecticut.


  • Drive category growth and achieve annual sales and commercial spend targets.
  • Develop category driving business plans such as new item presentations, 4P focused initiatives, and other customer presentations.
  • Where appropriate, support in Business Planning tools through proper distribution tracking, promotion administration, forecasting, and deduction management.
  • Utilize key tools from the Enable Hub Team to support 4P objectives.
  • Identify insights and specific opportunities based on analysis of category reports generated by the Category Management Team and provide recommendations.
  • Partner with the Enable Hub team to transform 4Ps analytics and insights into action.
  • Collaborate with CAMs and Sales Finance Manager on financial reconciliation monthly.
  • Responsible for timely and effective communication of customer/category and forecast information.
  • For customer presentations, develop/customize category plan-based selling stories regarding assortment, new items, pricing, promotions, display/merchandising tactics, analyses and plans.
  • Participate in the development of Customer Category Business Plan(s) with customer(s) and work with customer personnel to drive the execution of the customer category plan.
  • Improve selling capabilities and adding customer value through improved analytics and insights, and continuous improvement Ensure timely and professional participation in career development programs.
  • Drive one's own development through the adoption of capability tools.
  • Develop critical behaviors through robust PDP process.
  • Act as Peer Coach and provide training to analysts.
  • Actively ensure effective communication with Commercial Development, Retail Marketing and Supply Chain partners.


  • University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience
  • 1+ years of experience in a previous Account Management role
  • Proficiency in Excel and PowerPoint
  • Experience with syndicated data such as Circana & Nielsen
  • Strong presentation skills
  • Experience in leading/owning projects on previous teams
  • Successfully delivered on KPI objectives in previous roles
  • Good working knowledge of channel of trade customer base in Grocery, Mass and New Business


  • Demonstrates a thorough understanding of the sales fundamentals
  • Strong communication skills, both oral and written, strong judgement in decision making, good problem solving skills, thinks strategically, and a customer service orientation
  • Takes the initiative to execute with minimal supervision
  • Challenges current processes, generating innovative suggestions that improve performance even beyond own role
  • Takes immediate action to resolve issues or potential issues, ensuring stakeholders are properly communicated to about the potential impact
  • Puts in persistent and if necessary, extra effort to accomplish goals and maintain a high level of productivity
  • Proactively identifies opportunities beyond what is expected in own role

Requisition ID: 306973

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer* seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: 1-800-321-6467

*Note: Nespresso is not a federal contractor and does not maintain affirmative action programs

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