Nestlé Professional is committed to providing the finest ingredients, operational knowledge, and uncompromised support to foodservice operations across the US. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. As a business serving other businesses, we’re focused on performing with speed, service, and precision to cook up delicious ideas for our clients both small and large. Satisfy your appetite for an exciting career at Nestlé Professional.

This position is not eligible for Visa Sponsorship.

POSITION SUMMARY:

Our Nestle Customers call in for service our Nestle Equipment generally because it is not performing, as it should, the Dispatchers to troubleshoot the errors, if unsuccessful, they create tickets and dispatch the calls to North America. However, the calls are not limited to that, we also get parts requests, removal requests, new customer requests, customer change requests, troubleshooting help & Special Projects. The Dispatchers also speak with and handle emails from the External Service Providers (ESPs), Nestle Technicians, Supervisors, Sales.

Responsibilities:

Position Information:

• Shift: 9:00 am to 6:00 pm Daily (Willingness to volunteer to work other shifts when required) *Once trained, On-Call participation required on rotation for Weekends (typically every 5th week based on 5 dispatchers) Sat: 8:00 am to Noon pm, Sun: 9:00 am to 1:00 pm & Holidays: 8:00 to 5:00 pm from home or office depending on type of Holiday (schedule dictates).
• High speed internet from home a necessity (for On-Call rotation only)
• Answer Incoming Call Volume approx. 50 - 60 daily
• Ability to troubleshoot with customers using problem solving skills
• Make Outgoing Calls approx. 20 daily (for our equipment verifications)
• Self-motivated, takes initiative, needs minimal supervision
• Must work well with others & independently
• Microsoft Outlook a must (Email Volume approx. 200 daily)
• Microsoft Excel a must (entry to intermediate level)
• Web based program for Dispatching, must be comfortable navigating on-line
• Must be able to multitask
• Reliable Transportation

Requisition ID:283900

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy

Nestlé Professional is committed to providing the finest ingredients, operational knowledge, and uncompromised support to foodservice operations across the US. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. As a business serving other businesses, we’re focused on performing with speed, service, and precision to cook up delicious ideas for our clients both small and large. Satisfy your appetite for an exciting career at Nestlé Professional.

This position is not eligible for Visa Sponsorship.

POSITION SUMMARY:

Our Nestle Customers call in for service our Nestle Equipment generally because it is not performing, as it should, the Dispatchers to troubleshoot the errors, if unsuccessful, they create tickets and dispatch the calls to North America. However, the calls are not limited to that, we also get parts requests, removal requests, new customer requests, customer change requests, troubleshooting help & Special Projects. The Dispatchers also speak with and handle emails from the External Service Providers (ESPs), Nestle Technicians, Supervisors, Sales.

Responsibilities:

Position Information:

• Shift: 9:00 am to 6:00 pm Daily (Willingness to volunteer to work other shifts when required) *Once trained, On-Call participation required on rotation for Weekends (typically every 5th week based on 5 dispatchers) Sat: 8:00 am to Noon pm, Sun: 9:00 am to 1:00 pm & Holidays: 8:00 to 5:00 pm from home or office depending on type of Holiday (schedule dictates).
• High speed internet from home a necessity (for On-Call rotation only)
• Answer Incoming Call Volume approx. 50 - 60 daily
• Ability to troubleshoot with customers using problem solving skills
• Make Outgoing Calls approx. 20 daily (for our equipment verifications)
• Self-motivated, takes initiative, needs minimal supervision
• Must work well with others & independently
• Microsoft Outlook a must (Email Volume approx. 200 daily)
• Microsoft Excel a must (entry to intermediate level)
• Web based program for Dispatching, must be comfortable navigating on-line
• Must be able to multitask
• Reliable Transportation

Requisition ID:283900

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy